{"id":3582,"date":"2018-09-06T12:38:03","date_gmt":"2018-09-06T12:38:03","guid":{"rendered":"https:\/\/www.ramsis-group.com\/complaints\/"},"modified":"2025-06-22T19:21:09","modified_gmt":"2025-06-22T19:21:09","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.ramsis-group.com\/ar\/complaints\/","title":{"rendered":"\u0627\u0644\u0634\u0643\u0627\u0648\u0649"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;We\u2019re sorry to hear that you have a complaint\u2026&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23bf0000|line_height:80px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]If you\u2019re reading this page, then\u00a0something may have gone wrong. We\u2019re\u00a0sorry if it has. If you tell us about it we\u2019ll\u00a0look into it thoroughly and will aim to\u00a0get the situation resolved as quickly as\u00a0possible. Thank you for taking the time to\u00a0help us improve our service to you.\u00a0This page explains what to do if you have\u00a0a complaint and what you can expect us to\u00a0do if you complain to us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1613\" style=\"border: none;\" src=\"http:\/\/www.ramsis-group.com\/wp-content\/uploads\/2018\/09\/complaints1.png\" alt=\"\" width=\"93\" height=\"93\" \/><\/p>\n<h5 style=\"color: #c7081b;\">How to complain to us<\/h5>\n<p>The first thing to do is to let us know what has\u00a0happened. You can call us, email us, write to us\u00a0or complete our online form below. We will need to know:<\/p>\n<ul>\n<li>Exactly what has gone wrong, and how and\u00a0when it happened.<\/li>\n<li>Anything specific you would like us to do to put things right for you.<\/li>\n<li>Your name, address and contact phone number.<\/li>\n<li>Anything else that you feel is relevant such as\u00a0reference numbers.<\/li>\n<\/ul>\n<p>Once we have this information from you, our\u00a0experienced and knowledgeable team will be\u00a0able to start looking into your complaint for you.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1613\" style=\"border: none;\" src=\"http:\/\/www.ramsis-group.com\/wp-content\/uploads\/2018\/09\/complaints2.png\" alt=\"\" width=\"93\" height=\"93\" \/><\/p>\n<h5 style=\"color: #c7081b;\">What happens next?<\/h5>\n<p>Once we have received your complaint we will contact\u00a0you to let you know we\u2019re looking into things and will\u00a0provide the name, position and contact details for the person handling this for you.<\/p>\n<p>Our aim is to address any concerns as soon as\u00a0possible and we\u2019ll keep you regularly updated about\u00a0what\u2019s happening.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1613\" style=\"border: none;\" src=\"http:\/\/www.ramsis-group.com\/wp-content\/uploads\/2018\/09\/complaints3.png\" alt=\"\" width=\"93\" height=\"93\" \/><\/p>\n<h5 style=\"color: #c7081b;\">Our final response<\/h5>\n<p>when we\u2019ve thoroughly\u00a0looked into your complaint, we\u2019ll call you to let\u00a0you know our final response, to tell you\u00a0what we found,\u00a0what we plan to do as a result and why we\u00a0have made the decision we came to.<\/p>\n<p>If it looks as though our investigations will take\u00a0more time to solve your problem, we will keep you updated on\u00a0our progress.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1536245451742{background-color: #ffd8d8 !important;}&#8221;][vc_column_text]<\/p>\n<h5 style=\"color: #c7081b; text-align: center;\"><strong>COMPLAINTS FORM<\/strong><\/h5>\n<p style=\"text-align: center;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1604-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1604\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ar\/wp-json\/wp\/v2\/pages\/3582#wpcf7-f1604-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1604\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1604-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p> Your Name <span style=\"color:#c7081b\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p> Your Email <span style=\"color:#c7081b\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p> Your Phone <span style=\"color:#c7081b\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n<\/p>\n<p> Your complaint\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-complaint\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-complaint\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;We\u2019re sorry to hear that you have a complaint\u2026&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23bf0000|line_height:80px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]If you\u2019re reading this page, then\u00a0something may have gone wrong. We\u2019re\u00a0sorry if it has. If you tell us about it we\u2019ll\u00a0look into it thoroughly and will aim to\u00a0get the situation resolved as quickly as\u00a0possible. Thank you for taking the time to\u00a0help us improve our service to you.\u00a0This page explains what to do if you have\u00a0a complaint and what you can expect us to\u00a0do if you complain to us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1613\" style=\"border: none;\" src=\"http:\/\/www.ramsis-group.com\/wp-content\/uploads\/2018\/09\/complaints1.png\" alt=\"\" width=\"93\" height=\"93\" \/><\/p>\n<p> How to complain to us <\/p>\n<p>The first thing to do is to let us know what has\u00a0happened. You can call us, email us, write to us\u00a0or complete our online form below. We will need to know:<\/p>\n<ul>\n<li>Exactly what has gone wrong, and how and\u00a0when it happened.<\/li>\n<li>Anything specific you would like us to do to put things right for you.<\/li>\n<li>Your name, [&#8230;]<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3582","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/pages\/3582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/comments?post=3582"}],"version-history":[{"count":1,"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/pages\/3582\/revisions"}],"predecessor-version":[{"id":3584,"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/pages\/3582\/revisions\/3584"}],"wp:attachment":[{"href":"https:\/\/www.ramsis-group.com\/ar\/wp-json\/wp\/v2\/media?parent=3582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}